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Financial Services Complaint Management
Everest financial complaint management from Lynk Software is a
solution that helps financial establishments achieve the highest standards
in service quality.
Improve customer relations through a proactive and responsive customer service and quality initiative.
Built-in configuration options enable Everest to meet your exact requirements for monitoring and resolving customer,
supplier and internal concerns. Everest incorporates integrated analysis for business process improvements.
Everest is used by financial
services companies across the globe, each with specific
data and workflow requirements. A configuration
workshop from the experts at Lynk Software will quickly get
your system up and running. The administration
options, built right into the user interface, will allow you
to easily modify the system as your needs evolve.
Quickly analyze and share critical information with powerful reports and charts.
Sort and filter standard reports in seconds and e-mail directly from Everest.
Create user defined queries for specific data sets that can be transferred directly to Excel.
Easily control access through user group
access controls that are tied directly to a User Id and
Password. Set rules for password size/expiration,
concern approvals/electronic signatures or specific location
access.
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Everest is a proven solution to meet CFPB compliance, audit and reporting
requirements.
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Built-in features for financial services
- Call Center Portal with customer source data integration
- Customer Web Portal routes online feedback directly into your database
- Separate regulation classifications for Federal and State requirements
- Deliver consistent customer communications using auto-fill templates
- Rapidly generate standard and custom Reports and Charts
- Configurable to utilize your own terminology for field labels and drop down lists
- Dashboard displays real-time reports for internal use
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Used in many Environments
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